Using rough sets to build-up web-based one to one customer services

I-Jen Chiang; Tsau Young Lin

Using rough sets to build-up web-based one to one customer services

I-Jen Chiang, Tsau Young Lin

研究成果: 書貢獻/報告類型 › 會議貢獻

摘要

As the complicated and complex situations in current markets, especially in the highly competitive electronic-commence environment, the proper customers' services become more important than before. Therefore, data mining to assist customer relationship management (CRM) is main topics in the Internet world. This paper presents to use rough sets to build-up a one-to-one service web site for electronic-commence service companies to understand the customers' desires and quickly response to customers' want and needs. That makes these companies become more competitive than their competitors. In this paper, we discuss the concepts and methods for building-up a web-based one-to-one CRM systems.

原文	英語
主出版物標題	Proceedings - IEEE Computer Society's International Computer Software and Applications Conference
發行者	IEEE
頁面	463-464
頁數	2
出版狀態	已發佈 - 2000
事件	2000 IEEE 24th Annual International Computer Software and Applications Conference (COMPSAC 2000) - Taipei, Taiwan 持續時間: 10月 25 2000 → 10月 27 2000

其他

其他	2000 IEEE 24th Annual International Computer Software and Applications Conference (COMPSAC 2000)
城市	Taipei, Taiwan
期間	10/25/00 → 10/27/00

ASJC Scopus subject areas

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引用此

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title = "Using rough sets to build-up web-based one to one customer services",

abstract = "As the complicated and complex situations in current markets, especially in the highly competitive electronic-commence environment, the proper customers' services become more important than before. Therefore, data mining to assist customer relationship management (CRM) is main topics in the Internet world. This paper presents to use rough sets to build-up a one-to-one service web site for electronic-commence service companies to understand the customers' desires and quickly response to customers' want and needs. That makes these companies become more competitive than their competitors. In this paper, we discuss the concepts and methods for building-up a web-based one-to-one CRM systems.",

author = "I-Jen Chiang and Lin, {Tsau Young}",

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booktitle = "Proceedings - IEEE Computer Society's International Computer Software and Applications Conference",

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AB - As the complicated and complex situations in current markets, especially in the highly competitive electronic-commence environment, the proper customers' services become more important than before. Therefore, data mining to assist customer relationship management (CRM) is main topics in the Internet world. This paper presents to use rough sets to build-up a one-to-one service web site for electronic-commence service companies to understand the customers' desires and quickly response to customers' want and needs. That makes these companies become more competitive than their competitors. In this paper, we discuss the concepts and methods for building-up a web-based one-to-one CRM systems.

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AN - SCOPUS:0034505978

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BT - Proceedings - IEEE Computer Society's International Computer Software and Applications Conference

PB - IEEE

T2 - 2000 IEEE 24th Annual International Computer Software and Applications Conference (COMPSAC 2000)

Y2 - 25 October 2000 through 27 October 2000

ER -

Using rough sets to build-up web-based one to one customer services

摘要

其他

ASJC Scopus subject areas

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引用此