@article{832dd6a96b944d03a6c8fd4e00f4cc26,
title = "Perceptions of Veterinarians and Veterinary Students on What Risk Factors Constitute Medical Disputes and Comparisons between 2014 and 2022",
abstract = "This study compared the risk perceptions of medical disputes among veterinarians and veterinary students in Taiwan between 2014 and 2022. Online validity-tested questionnaires were used to collect data, with 106 (73 veterinarians and 33 students) and 157 (126 veterinarians and 31 students) surveys collected in 2014 and 2022, respectively. Respondents would be asked to rate their perceptions on how likely each risk factor constitutes a medical dispute according to their past experiences on a five-point Likert scale from 1 to 5: “Very unlikely, unlikely, neutral, likely, very likely.” The results showed that overall risk perceptions increased significantly in 2022 compared to 2014, with the top risk factors being attitudes during interactions and complaint management among experienced veterinarians. In contrast, students considered medical skills and clients{\textquoteright} perspectives as the top two risk factors, with complaints management ranking as the least significant factor. The findings suggest that effective communication and complaint management are crucial in preventing medical disputes, highlighting the importance of developing these skills in young veterinarians and veterinary students to reduce medical disputes. The study also recommends increasing practical experiences of medical disputes and complaint management in veterinary education to bridge the gap between the perceptions of experienced veterinarians and students.",
keywords = "communication education, complaints, cross-section study, factors, Likert scale, medical disputes, questionnaire, risk perceptions, Taiwan, veterinarians, veterinary students",
author = "Chen, {Zih Fang} and Hsu, {Yi Hsin Elsa} and Lee, {Jih Jong} and Chou, {Chung Hsi}",
note = "Funding Information: The cross-sectional web-based surveys were used to separately investigate the perceptions of risk factors constituting medical disputes among veterinarians and veterinary students in Taiwan in 2014 and 2022. The 2014 survey was financially supported by a project granted by the National Science and Technology Council in Taiwan (NSC 102-2633-S-038-001), and the 2022 survey was completed without government-supporting funds. The questionnaire (which may be found in ) adopted in this study was developed by Hsu (2014) []. The questionnaire was developed by literature review and research team discussion and then revised and finalized by focus groups of experts, professors, and veterinarians. The final version questionnaire was valid and reliability tested. The questionnaire included two parts: the first part was the demographic characteristics, including the age, gender, veterinarian or veterinary student, the experience of medical disputes, and the outcomes of medical disputes. The second part was the measures of the perceptions on risk factors constituting medical disputes, including twenty-three risk factors questions belonging to six dimensions: (1) medical skills, (2) modes of communication, (3) the attitude of stakeholders during interactions, (4) medical expenses, (5) complaints management, and 6) clients{\textquoteright} perceptions (see ). Publisher Copyright: {\textcopyright} 2023 by the authors.",
year = "2023",
month = mar,
doi = "10.3390/vetsci10030200",
language = "English",
volume = "10",
journal = "Veterinary Sciences",
issn = "2306-7381",
publisher = "Multidisciplinary Digital Publishing Institute (MDPI)",
number = "3",
}