TY - JOUR
T1 - Patient satisfaction with nursing care as an outcome variable
T2 - Dilemmas for nursing evaluation researchers
AU - Lin, Chia-Chin
PY - 1996
Y1 - 1996
N2 - Evaluation is one of the most critical phases of the nursing process because it supports the basis of the usefulness and effectiveness of nursing practice. Nursing practice is patient driven and patient centered. Accordingly, patient satisfaction has been strongly advocated by nursing professionals to be an important indicator of quality of nursing care delivery. This article discusses the conceptualization and measurement of patient satisfaction with nursing care. Also, this article examines numerous dilemmas related to conceptualization and methodology that nursing evaluation researchers confront when attempting to use patient satisfaction as an outcome variable. Based on the current knowledge regarding the nature of patient satisfaction, implications for future nursing evaluation research are proposed and discussed to overcome these dilemmas in measuring patient satisfaction as an indicator of quality of nursing care.
AB - Evaluation is one of the most critical phases of the nursing process because it supports the basis of the usefulness and effectiveness of nursing practice. Nursing practice is patient driven and patient centered. Accordingly, patient satisfaction has been strongly advocated by nursing professionals to be an important indicator of quality of nursing care delivery. This article discusses the conceptualization and measurement of patient satisfaction with nursing care. Also, this article examines numerous dilemmas related to conceptualization and methodology that nursing evaluation researchers confront when attempting to use patient satisfaction as an outcome variable. Based on the current knowledge regarding the nature of patient satisfaction, implications for future nursing evaluation research are proposed and discussed to overcome these dilemmas in measuring patient satisfaction as an indicator of quality of nursing care.
KW - Evaluation research
KW - Patient satisfaction
KW - Quality assurance
KW - Quality of care
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U2 - 10.1016/S8755-7223(96)80095-0
DO - 10.1016/S8755-7223(96)80095-0
M3 - Article
C2 - 8755135
AN - SCOPUS:0030186427
SN - 8755-7223
VL - 12
SP - 207
EP - 216
JO - Journal of Professional Nursing
JF - Journal of Professional Nursing
IS - 4
ER -