比較急診護理人員職場需求與滿足度間之差異：以馬斯洛需求理論為基礎

Purpose: The purpose of this study was to explore the difference between workplace needs and satisfaction of emergency room nurses based on Maslow's needs theory. Methods: This study was a cross-sectional study, and samples were selected by purposive sampling. The emergency nursing staff in three affiliated hospitals of a medical university in the north of Taiwan were recruited as the subjects. Data were collected based on the self-developed ＂Emergency Nurses Workplace Needs Scale＂ and ＂Emergency Nurses Workplace Needs Satisfaction Scale＂. Results: A total of 118 questionnaires were sent out. 113 were recovered, and the effective recovery rate was 95.76%. The results showed that the most important needs of emergency nurses were safety, physical needs, love and sense of belonging, self-esteem, and finally self-actualization. The most satisfying order was love and sense of belonging, self-actualization, self-esteem, physical satisfaction, and finally safety. The satisfaction level was significantly lower than the demand (p＜ .001). Conclusion: The results of this study show that the scores of each demand are significantly higher than their satisfaction, and the biggest difference between the two is the safety level. It is recommended that supervisors should put emergency safety improvement first in order to protect emergency care staff and improve their satisfaction at work.