醫院策略型態與績效評估指標之相關性探討－以平衡計分卡觀點分析

The purpose of this research was to explore the relationship between the strategic typology of hospitals (defender strategy, prospector strategy, analyzer strategy, and reactor strategy) and their perspectives of performance evaluation indicators. We used a structured questionnaire to survey hospital administrators of medical centers, regional hospitals, and district teaching hospitals in Taiwan, 126 in total. In the end, 70 valid questionnaires (a response rate of 55.6%) were obtained.
Results showed that 51.4% of the sample hospitals adopted the analyzer strategy, followed by the prospector strategy (18.6%), the defender strategy (15.7%), and then the reactor strategy (14.3%). Strategic typology had significantly influenced hospital administrators' viewpoints on the availability of data in three dimensions: customers, internal business process, and learning and growth. Hospitals who adopted the defender strategy considered that it was difficult to collect data in the aforementioned three dimensions.
We suggested hospital administrators should pay more attention to the performance evaluation indicators with respect to customers and learning and growth. Additionally, when designing performance evaluation indicators, hospital administrators need to associate them with their strategies.