醫院員工工作態度之差異性探討：員工類別、職務別、醫院評鑑等級及醫院權屬別之間的比較

This study examined the differences of work attitudes among hospital employees according to specialty, supervisor’s role, hospital level and hospital ownership. The study population included 30 district teaching and higher levels of hospitals in Taiwan. Mail surveys were then conducted at the participating hospitals, where physicians, nurses, pharmacists, medical technicians and administrative staff were randomly selected. The probability proportionate to size (PPS) sampling method was employed to select study subjects. A total number of 2,938 hospital employees returned the questionnaires, yielding response rates from 74% to 100% for the participating hospitals; the total response rate was 85.7%. Descriptive statistics, t-test, one-way ANOVA and Scheffe’s method were used to analyze the data. The results indicated that hospital employees’ work attitudes vary markedly with specialty, supervisor’s role and hospital level. Of all hospital employees, administrative staff presented the best overall work attitudes, while medical technicians maintained the worst. Moreover, employees at medical centers demonstrated better overall work attitudes than their counterparts at regional hospitals. The empirical findings are beneficial to hospital administrators who manage human resources.