醫療機構建築設計使用後評估－平衡計分卡架構之應用

It is important for carrying out research in healthcare architecture. First of all, hospitals in Taiwan expanded rapidly in the past 15 years. While the number of hospitals decreased from 787 in 1989 to 556 in 2004 in Taiwan, the total number of hospital beds increased from 53,855 in 1989 to 72,300 in 2004. Additionally, healthcare buildings are extremely complex. The design quality of healthcare facilities is highly correlated with healthcare cost, healthcare quality and patient safety. Therefore, post-occupancy evaluations (POEs) of healthcare facilities are necessary and important. Although there are some books discussed the concepts and methodologies of POE. However, number of published papers in the field of POE is not many. Papers related to POE of healthcare facilities are even fewer. While POE had been carried out or discussed its feasibility in educational buildings, libraries, and art performing center, there was no published literature related to POE of healthcare facilities in Taiwan. POE of healthcare facilities should cover the following five aspects: functional, resource use, quality of the environment, health service outcomes, and sustainability. However, from the viewpoints of facilities’ missions, POE studies can be carried out, using the balanced scorecard framework: economic, internal process, learning and innovation, and customers.