護理主管3C成長團體歷程之現象

The “3C Learning Group” was developed to promote nursing leaders’ adoption of the concepts and
competencies of care, concern, and compassion (3C) in nursing administration in order to more firmly
root nursing care in care for the human being. The purpose of this research was to explore the dynamics
involved in this group process. The study used an action research design and implemented a
research cycle process of planning, action, observation, reflection, and re-planning. Research subjects
included the mentor (the first author), directors of Departments of Nursing, and head nurses. A total of
nine 3C learning group sessions were held. Results demonstrated: (1) the action construction and major
issues of these sessions in the 3C learning group included the grouping, preparation, execution, and
evaluation stages; (2) the effectiveness of the mentor’s facilitation concepts and skills; (3) the dynamic
operation of the group process; (4) the core phenomena of the 3C leaning group; and (5) the integrated
map of this 3C learning group. Results can provide information and suggest techniques to assist nursing
leaders in 3C learning groups to promote self growth and encourage nursing staff enhance service
advocacy and quality.