某區域教學醫院醫師使用行動醫療之滿意度研究－應用重要性與滿意分析法

Currently, emerging mobile devices like PDA or tablet encourage physicians to use them as auxiliary equipment to check and explain patients' conditions by the access of mobile health (mHealth) services during their ward rounds. Thus, mobile devices not only shorten the information gap between physicians and patients, but also help physicians promptly grasp over patient's real-time condition to improve medical quality and patient safety. In this study, structured questionnaire was used to survey about the degree of importance and satisfaction of physicians on the mobile health. We distributed 120 questionnaires, 87 responded and 75 were valid. The valid response rate is 63 %. With method of Importance Performance Analysis (IPA), we found that 「iDO Viewer」, 「Temperature-pulse-respiratory sheet 」,「Clinical Examine」fall on quadrant Ⅰ, means these services were both important and satisfied for physicians which hospital should continue to maintain. On the other hand,「Treatment history」 and 「UniReport」fall on quadrant Ⅳ were important but unsatisfied for physicians which hospital should strengthen to improve. This study proved that clinical information such as laboratory data, image reports are most needful for physicians to get for patient care. Thus, we suggest that「Treatment history」 and 「UniReport」should be prioritized to improve for fitting physicians' instant mHealth requests.