工作控制、工作壓力及社會支持對員工的工作滿意度及組織承諾的影響

Objectives: This study is set up to understand the relationship of job characteristic and job stress impact to employee attitude. Methods: This cross-sectional research is set to examine the moderating effect of job satisfaction to job characteristics and organizational commitment. We adapt two public hospitals which were mergered recently. Data was collected in June 2009. 446 out of 600 questionnaires were included in the analysis. Factor analysis was used to confirm validity of each factor, LISEREL 8.72 software was used to verify the causal relationship and the fitness of model. Result: The results show that, via job satisfaction, working characteristics could affect organizational commitment. Conclusion: The path among working characteristics, job satisfaction and organizational commitment is: ”working characteristics”→”job satisfaction”→”organizational commitment”. ”Job control” and ”superior support” are two effective variables in ”job satisfaction”. The relationship between ”job satisfaction” and ”organizational commitment” is positive. ”Job satisfaction” is a mediator variable between ”superior support” and ”organizational commitment”.