Abstract
Objectives: The objectives of this study were to understand the degree to which parents of developmentally delayed children are satisfied with medical rehabilitation services and to explore the factors associated with various levels of satisfaction.
Methods: This study surveyed 775 parents by a self-administered questionnaire. The final valid sample size was 448. Using 5-point Likert scale, the questionnaire measured five dimensions of satisfaction: ”assistance to the child”, ”assistance to the parents”, ”provision of information regarding medical, educational, and social welfare resources”, ”program arrangement, hospital facilities, professional capability, and overall services”, and ”accessibility of the rehabilitation services”. We calculated the mean score in each dimension for each observation.
Results: Most parents were satisfied with the medical rehabilitation services. Among the five dimensions of satisfaction, parents were most satisfied with ”the program arrangement, hospital facilities, professional capability, and overall services”, with a mean score of 3.99. They were least satisfied with ”the provision of information regarding medical, educational, and social welfare resources”, with a mean score of 3.48. Regression analysis demonstrated that parental satisfaction was associated with factors such as children's age and the severity of their diseases, type of hospital, parents' education, and household income. In terms of accessibility, parents were more satisfied when the travel and waiting times were shorter, and weekly rehabilitation services lasted longer.
Conclusions: As health care resources were more abundant in the Taipei area than in other cities, most parents in our study sample were satisfied with the hospital-based rehabilitation services. There is still room for improvement, especially in the provision of information regarding medical, educational, and social welfare resources.
Methods: This study surveyed 775 parents by a self-administered questionnaire. The final valid sample size was 448. Using 5-point Likert scale, the questionnaire measured five dimensions of satisfaction: ”assistance to the child”, ”assistance to the parents”, ”provision of information regarding medical, educational, and social welfare resources”, ”program arrangement, hospital facilities, professional capability, and overall services”, and ”accessibility of the rehabilitation services”. We calculated the mean score in each dimension for each observation.
Results: Most parents were satisfied with the medical rehabilitation services. Among the five dimensions of satisfaction, parents were most satisfied with ”the program arrangement, hospital facilities, professional capability, and overall services”, with a mean score of 3.99. They were least satisfied with ”the provision of information regarding medical, educational, and social welfare resources”, with a mean score of 3.48. Regression analysis demonstrated that parental satisfaction was associated with factors such as children's age and the severity of their diseases, type of hospital, parents' education, and household income. In terms of accessibility, parents were more satisfied when the travel and waiting times were shorter, and weekly rehabilitation services lasted longer.
Conclusions: As health care resources were more abundant in the Taipei area than in other cities, most parents in our study sample were satisfied with the hospital-based rehabilitation services. There is still room for improvement, especially in the provision of information regarding medical, educational, and social welfare resources.
| Translated title of the contribution | Parental Satisfaction with Early Rehabilitation Services for Children with Developmental Delays |
|---|---|
| Original language | Chinese (Traditional) |
| Pages (from-to) | 289-308 |
| Number of pages | 20 |
| Journal | 醫務管理期刊 |
| Volume | 10 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - Dec 2009 |